This must match what is in Active Directory for the account's LOGIN NAME. ' You will see in the bottom window Principal is your UPN (User Principle Name). Click the Advanced tab and scroll down to and select ' Subject Alternative Name. Solution 2-7: Open ActivClient, double click My Certificates, then double click on any of the certificates. This is due to the way your credentials are cached on the computer. You will have to use the same CAC you used to logon to the computer the last you time you logged into it on the network. Solution 2-6: If you are a dual CAC holder, and trying to access your computer when away from the office. NOTE: This will only work if you were the last person to logon to this computer. Solution 2-5: Unplug the network cable, logon (you will be logging on with cached credentials) then plug the cable back in. This happens when a computer is unplugged from the network for a certain period of time (45-60 days for most organizations) You may need to check with your IT department to verify this. Solution 2-4: The computer may have been removed from the network. Solution 2-3: Verify that you have the network cable plugged into the computer and try it again. Contact your local Help Desk to verify whether your user account is still in the system.
Solution 2-2: This error is mostly seen when a Soldier tries to logon to a computer that is part of a domain that his / her account has been deleted (or never had an account).
#CAC CARD READER MAC WONT WORK UPDATE#
Solution 2-1: Have another person logon to the computer with their CAC and update the DoD Certificates, instructions This error message only affects Government Computers. Your credentials could not be verified' message (when logging onto a computer). Problem 2: Receive 'The system could not log you on. Solution 1-4: If the above Solutions don't work, you will need to visit a RAPIDS ID card office and have them update the certificates on your CAC. Visual steps NOTE: You will need internet access and 2 CAC readers on this particular computer for this to work. Solution 1-3: Go to:, select Replace Certificate to avoid going to a RAPIDS ID card office. Log off, and have affected user sign back on. Click on Tools, Advanced, select Forget State for all cards. Once logged in, Double click the ActivClient Client Agent button (down by the clock in the lower right corner of your screen). Solution 1-2: Have another person logon to the computer with their CAC. Solution 1-1: Have another person logon to the computer with their CAC and update the DoD Certificates, instructions Problem 1: Receive 'Parameter is incorrect' message (when logging onto computer).